Support Center

How can we help?

Our team is available 24/7. Reach out directly or browse the questions below.

Email Support

Response within 2 business hours during business days, 4 hours on weekends.

support@cardinaltech.ai

Phone Support

Live agent support for general, technical, and billing inquiries.

(305) 700-1234

General Inquiries

Partnership, press, or business development questions.

mrodriguez@cardinaltech.ai

Frequently Asked Questions

What is Cardinal AI?
Cardinal AI is a real-time vehicle acquisition intelligence platform for automotive dealers. It delivers a Cardinal Score on every vehicle — trade-in, private purchase, lease return, or auction — so managers can make confident buy, pass, or negotiate decisions before writing a check.
How do I get started with Cardinal AI?
Contact us at mrodriguez@cardinaltech.ai to schedule a 30-minute live demo using your store's own VINs. Onboarding takes less than a day — no IT team required.
What platforms does Cardinal AI support?
Cardinal AI is available on iOS (iPhone and iPad) and Android via the Cardinal AI mobile app, plus a full web dashboard accessible from any desktop browser at your dealership.
Is my dealership's data secure?
Yes. Data security and dealer privacy are foundational to how Cardinal AI is built. All data is encrypted in transit and at rest. Dealer data is never shared with third parties or used for marketing. Each dealership's data is fully isolated. See our Privacy Policy for full details.
What DMS systems does Cardinal AI integrate with?
Cardinal AI supports CDK Global, Reynolds and Reynolds, and DealerSocket. Our team handles the integration — you provide credentials once during onboarding and we take it from there.
How is Cardinal AI priced?
Cardinal AI is available in three tiers: Cardinal Core (independent dealers), Cardinal Pro (franchise single-rooftop), and Cardinal Elite (multi-rooftop dealer groups). All plans include a one-time $999 onboarding fee. Contact us for current pricing.
How do I reset my password or manage my account?
Use the "Forgot Password" link on the Cardinal AI login screen. For account changes, billing inquiries, or role adjustments, contact support@cardinaltech.ai.
What if I need help during a live deal?
Cardinal AI support is available 24 hours a day, 7 days a week, 365 days a year. Call our dedicated support line or use the in-app Contact Support button to reach our team immediately.